OrvellaBarista One setup guide
Sample data Fictional brand. Your dashboard uses your guide activity and your Shopify orders.
Estimated returns avoided · last 30 days
$4,860

18 buyers hit a problem and fixed it with the guide instead of sending it back.

Confirmed $3,240 · 12 buyersPending $1,620 · 6 buyers
$1,620 Wk 1Wk 2Wk 3Wk 4

How we count it: a buyer tapped "Not quite", followed a fix and tapped "It works". It becomes confirmed once 30 days pass with no return; until then it's pending. Each one is valued at your average return cost: (shipping, restocking, lost margin; edit to yours)

Guides opened
412
78% of 530 orders
Finished setup
341
83% of opened
"It works"
91%
312 of 341 who finished
Voice on
68%
Median 13 min to finish
From order to working machine · last 30 days

Buyer path

Orders shipped530
Opened the guide41278%
Finished all 12 steps34164%
Said "It works"31259%
29 buyers tapped "Not quite" · last 30 days

What happened next

Fixed it with the guide18
Started a return6
Emailed your support5
Where buyers stop · last 30 days

Drop-off by step

Step 11 loses the most buyers. A 4-second Motion clip of the handle turning could help. Ask us to add one.
From "Not quite" · last 30 days

Top problems

Coffee only drips, or doesn't come out9 of 12 fixedUsually too much coffee, or ground too fine.
No water comes out, or the buttons aren't lit5 of 7 fixedTank not seated flush.
Portafilter won't lock in2 of 6 fixedWorth a clearer photo in step 11.
Steam wand sputters2 of 4 fixedPurge before steaming.

Setwell never collects buyer names or emails. Guide activity is linked to an order only by its order number, inside your Shopify store.